830 of 839 people found the following review helpful
Lost the UK Map during update,
6 Oct 2010 I purchased a new XL IQ Routes 2 (UK ROI & Europe) and it arrived at mid afternoon. I checked it on a short run in my car, then hooked it up to my laptop to downloaded updated maps. An hour later after updating my map I found that the update procedure (which is totally controlled by the Tom Tom software) had completely erased my UK map.
After emailing TomTom and receiving a facile email intimating that I'm technophobe. I returned the unit for a refund.
Then I found a really helpful guy in Halfords - he told me this model has a 2gb memory (and no facility to increase). It's delivered with about 1.7gb of files pre-loaded (including the UK & Western Europe Map) - but if you look at the free map update (which now includes Turkey) it exceeds 2gb - so it erases the original, finds it can't fit on the new map and offers either Central Europe or Eastern Europe instead - both are less than 2gb but neither include UK.
Tom Tom dropped a brick with this model and...
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179 of 181 people found the following review helpful
Fantastic value, fantastic technology,
26 Jun 2009 I've used several satnav sets and this one is the best yet. The Lane guidance is very neat and the overall ease of use is fantastic. The screen size is just about right and the unit is fairly compact. The quick release mounting is very neat and easy to use. Highly recommended. Can't comment on the customer service - I know some others have had problems in this area but so far so good for me - not had to call for support. Seems to be very reliable and the GPS locks onto satellites really quickly.
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Was this review helpful to you? 108 of 109 people found the following review helpful
Poor service from Tom Tom,
1 Dec 2009 If you purchase a Tom Tom and have no issues, they are a fantastic product. However, if anything goes wrong and you have to deal with their customer service, things turn into a nightmare. My Tom Tom went wrong when activating the blue tooth, so my advice is to stick to the basics of just letting the thing get you from A to B.
Back to Tom Tom's customer service, it took me over 8 months to finally get a replacement after this the product had been sent to Germany, Scotland and Holland. Emails unanswered, 55 minutes plus spent on the phone and numerous occasions reformatting the hard drive. I really got the distinct impression that Tom Tom were hoping that I would just give up.
Unfortunately some of their devices do have faults, but why make people endure such a protracted process before replacing items? I cannot recommend Tom Tom on any level as their customer care is a total disgrace and will leave you frustrated and angry.
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